Shipping Policy
Last Updated: April 2026
This Shipping Policy explains how Motkit processes and delivers your orders. Please read this policy carefully to understand shipping rates, delivery times, and what to expect when ordering from us.
1. Shipping Destinations
1.1 Countries We Ship To
We currently ship to the following locations:
- United States
- Canada
1.2 Address Restrictions
We do NOT ship to:
- PO Boxes (except where USPS is the only available carrier)
- APO/FPO military addresses
- Freight forwarders or package consolidation services
- US Territories (Puerto Rico, Guam, US Virgin Islands, etc.)
1.3 Future Expansion
We are actively working to expand our shipping coverage. Sign up for our newsletter to be notified when we add new shipping destinations.
2. Shipping Rates & Delivery Times
2.1 United States Shipping Rates
| Shipping Method | Order Value | Shipping Cost | Delivery Time |
|---|---|---|---|
| Standard Shipping | Under $79 | $5.99 | 5-10 business days |
| Free Shipping | $79 and above | FREE | 5-10 business days |
2.2 Canada Shipping Rates
| Shipping Method | Order Value | Shipping Cost | Delivery Time |
|---|---|---|---|
| Standard Shipping | Under $99 | $9.99 | 7-14 business days |
| Free Shipping | $99 and above | FREE | 7-14 business days |
2.3 Remote Area & Fuel Surcharges
Areas that require remote delivery surcharges or fuel surcharges (e.g., certain carrier-defined remote zones) are not eligible for free shipping. If applicable, additional charges will be displayed at checkout.
2.4 Important Notes About Delivery Times
- Business Days: Delivery times are quoted in business days (Monday-Friday), excluding weekends and public holidays
- Estimates Only: Delivery times are estimates and are not guaranteed
- Factors That May Delay Delivery:Peak shopping seasons (Black Friday, Christmas, etc.)Severe weather conditionsCustoms processing (for Canadian orders)Remote or rural locationsCarrier delays beyond our control
3. Order Processing
3.1 Processing Timeline
| Stage | Timeframe | What Happens |
|---|---|---|
| Order Confirmation | Immediately | You receive order confirmation email |
| Payment Verification | 1-24 hours | Payment is verified and fraud checked |
| Order Processing | 1-2 business days | Items are picked, packed, and labeled |
| Shipping | Same day | Package handed to carrier, tracking sent |
Tracking updates typically appear within 2-5 business days after the package is handed to the carrier.
3.2 Processing Time Exceptions
Processing may take longer during:
- Major sales events and holidays
- New product launches
- Inventory restocking periods
4. Email Notifications
4.1 Order Confirmation Email
Sent immediately after your order is placed. Contains:
- Order number
- List of items ordered
- Shipping address
- Billing address
- Payment method
- Order total breakdown
- Estimated delivery timeframe
4.2 Shipping Confirmation Email
Sent when your order ships (typically 1-2 business days after order). Contains:
- Tracking number(s)
- Carrier name (UPS, FedEx, DHL, USPS, Canada Post)
- Direct link to track your package on the carrier's website
- Estimated delivery date
- Shipping address confirmation
4.3 Delivery Updates
Depending on the carrier, you may receive additional notifications:
- Out for delivery notification
- Delivery attempt notification (if no one is available)
- Delivery confirmation
5. Order Tracking
5.1 How to Track Your Order
You can track your order using any of these methods:
Method 1: Email Link
Click the tracking link in your shipping confirmation email. This takes you directly to the carrier's tracking page.
Method 2: Track on Our Website
Visit motkit.com/orders, enter your order number and email address, and view real-time tracking information.
Method 3: Carrier Website
Copy the tracking number from your shipping confirmation email and visit the carrier's website:
- UPS: ups.com/track
- FedEx: fedex.com/fedextrack
- DHL: dhl.com/express/tracking
- USPS: tools.usps.com/track
- Canada Post: canadapost.ca/track
5.2 Tracking Status Explanations
| Status | Meaning |
|---|---|
| Label Created | Shipping label has been created, package not yet picked up |
| In Transit | Package is on its way to you |
| Out for Delivery | Package will be delivered today |
| Delivery Attempted | Carrier attempted delivery but no one was available |
| Delivered | Package has been delivered |
6. Shipping Partners
6.1 Our Carrier Partners
We work with trusted carriers to ensure your order arrives safely:
- UPS: Primary carrier for US shipments
- FedEx: Express and international shipments
- DHL: International express shipping
- USPS: Standard shipping and PO Box delivery (where available)
- Canada Post: Canadian deliveries
6.2 Carrier Selection
The carrier is automatically selected based on:
- Your delivery location
- Package size and weight
- Most efficient delivery route
- Service availability in your area
Note: You cannot select a specific carrier at checkout.
7. Multiple Shipments
7.1 When Orders Ship Separately
If you order multiple items, they may ship separately in the following situations:
- Items are located in different warehouses
- Items have different availability dates
- Pre-order items are combined with in-stock items (in-stock items ship first)
- Package size or weight limits require splitting
7.2 What to Expect with Multiple Shipments
- You will receive a separate shipping confirmation email for each shipment
- Each shipment will have its own tracking number
- You will not be charged additional shipping fees for split shipments
- All items in your original order are included in the total you paid
8. International Shipping (Canada)
8.1 Customs and Import Duties
For orders shipped to Canada:
- Orders may be subject to customs duties and import taxes
- These fees are determined by Canadian customs and are the responsibility of the recipient
- Customs fees are not included in our product prices or shipping charges
- We cannot predict the exact amount of customs fees
8.2 Customs Processing Time
- Packages may be held at customs for inspection
- Customs processing is outside our control and may add 1-5 business days to delivery time
- You may be contacted by customs for additional information
8.3 Declared Value
- Packages are declared at their actual purchase value
- We cannot declare a lower value or mark items as "gifts"
9. Address Accuracy
9.1 Your Responsibility
Please ensure your shipping address is accurate before completing your order.
- Double-check spelling, apartment numbers, and zip/postal codes
- Include any necessary delivery instructions
- Ensure someone is available to receive the package at the provided address
9.2 Incorrect Address Consequences
- We are not responsible for orders shipped to incorrectly provided addresses
- If a package is returned due to an incorrect address, you will be responsible for reshipping costs
- If a package is lost or unrecoverable due to an incorrect address provided by the customer, the customer bears the loss. Motkit is unable to offer a replacement or refund in such cases
9.3 Address Changes After Ordering
- Contact us immediately at support@motkit.com
- Address changes are only possible before the order ships
- Once shipped, the address cannot be changed
10. Lost or Stolen Packages
10.1 Lost in Transit
If your package is lost during transit (before delivery):
- Contact us at support@motkit.com
- Provide your order number and tracking number
- We will open an investigation with the carrier
- Resolution typically takes 5-10 business days
- If confirmed lost, we will send a replacement or issue a full refund
10.2 Stolen After Delivery
We are not responsible for packages that are lost or stolen after delivery confirmation.
- Check with neighbors, building management, or household members
- Contact the carrier for delivery details (GPS coordinates, delivery photo)
- File a police report if necessary
10.3 Prevention Tips
- Use a secure delivery location
- Consider requiring a signature for delivery
- Track your package and arrange for someone to be home
11. Shipping Restrictions
11.1 Product Restrictions
Some products may have shipping restrictions due to:
- Hazardous materials regulations
- Size or weight limitations
- State/provincial regulations
11.2 Remote Area Surcharges
Some remote or rural locations may incur additional shipping charges. If applicable, you will be notified before your order ships.
12. Questions?
For questions about shipping, please contact us:
- Email: support@motkit.com
- Response Time: Within 24 hours