Contact Us
Last Updated: April 2026
Have a question, an issue, or just want to tell us something? We're here to help.
Email Us
Customer Support: support@motkit.com
To help us respond faster, please include the following:
- Order number (if your inquiry relates to a specific order, e.g., MK-20260401-12345)
- Email address used at checkout
- A clear description of your question or concern
- Photos (for damaged/defective items or incorrect items received)
- Screenshots (if you're experiencing a website error)
Contact by Inquiry Type
| Type | What to Include in Your Email |
|---|---|
| Order Status, Tracking, Delivery | Order number and email address. You can also check first at motkit.com/orders. |
| Returns & Refunds | Order number, item(s) to return, reason for return. Include photos for defective items. |
| Product Questions | Product name or link, or your specific question. |
| Payment Issues | What happened? Any error messages or screenshots? Which payment methods did you try? |
| Wrong Item Received | Order number, photo of the item received, and unboxing video if available. |
| Account Issues | Email address associated with your order. No password needed — we use email-based authentication. |
| Privacy & Data Requests | Request type (data access, deletion, correction, unsubscribe). Or visit our [Privacy Request page]. |
| Business Inquiries | Partnerships, wholesale, or media inquiries: business@motkit.com. Please include company name and inquiry details. |
Business Hours
| Day (ET) | Hours |
|---|---|
| Monday – Friday | 9:00 AM – 6:00 PM |
| Saturday | 10:00 AM – 4:00 PM |
| Sunday | Closed |
Closed on US holidays: New Year's Day, Memorial Day, Independence Day, Labor Day, Thanksgiving, Christmas.
Orders and emails received outside business hours will be processed the next business day.
Response Times
| Inquiry Type | Expected Response |
|---|---|
| General Inquiry | Within 24 hours |
| Order Issues | Within 12 hours (during business hours) |
| Return Requests | Within 24 hours |
| Urgent Issues (defective/damaged items) | Within 4 hours (during business hours) |
Quick Answers
Where is my order? Check your email for a shipping confirmation with tracking info, or visit motkit.com/orders. If you didn't receive a shipping email, check your spam folder first.
How do I return an item? Email support@motkit.com with your order number, the item(s) you'd like to return, and the reason. Include photos if the item is defective. We'll send a return authorization within 1–2 business days.
Can I change my shipping address? Contact us immediately at support@motkit.com. If your order hasn't shipped yet, we can update the address. Once shipped, the address cannot be changed.
My payment was declined. Double-check your card details and make sure the billing address matches your card's billing address. If the issue persists, try a different payment method or contact your bank.
I received a damaged item. Contact us within 48 hours of delivery at support@motkit.com. Include your order number and photos of the damage. We'll arrange a free replacement or refund.
Tips for Faster Support
- Include your order number in the email subject line
- Provide a clear description and attach relevant photos
- Check our FAQ and policy pages first — many answers are already there
- Use the same email address you used at checkout
- Avoid sending multiple emails about the same issue (this slows down response time)
Mailing Address
Note: Do not send returns to this address without prior authorization. For returns, please contact us first for the correct return address.
We Value Your Feedback
Your feedback helps us improve. Whether it's a suggestion, a compliment, or a complaint, we want to hear it. Email us at support@motkit.com with "Feedback" in the subject line.