Frequently Asked Questions
Orders & Tracking
How do I place an order?
- Browse our products and add items to your cart
- Click the cart icon to review your order
- Click "Checkout" and enter your shipping address
- Select your preferred shipping method
- Choose your payment method and complete payment
- You'll receive an order confirmation email immediately
How do I track my order?
- Email: Click the tracking link in your shipping confirmation email
- Website: Visit motkit.com/orders and enter your order number and email
- Carrier: Use the tracking number on UPS, FedEx, DHL, USPS, or Canada Post
Can I modify or cancel my order?
- Within 60 minutes: Cancel your order and place a new one with the correct details
- After 60 minutes: Orders enter processing and cannot be modified. Contact us at support@motkit.com and we'll try our best to help
- After shipping: Orders cannot be cancelled. You can return the item after delivery
I entered the wrong shipping address. What should I do?
Contact us immediately at support@motkit.com. If the order hasn't shipped, we can update the address. Once shipped, the delivery address cannot be changed.
If delivery fails due to an incorrect address you provided, the package will be returned to us and we can reship — additional shipping fees may apply. If the package is lost or unrecoverable due to an incorrect address provided by the customer, the customer bears the loss. Motkit is unable to offer a replacement or refund in such cases.
Shipping & Delivery
Where do you ship?
United States and Canada. We do not currently ship to PO Boxes, APO/FPO addresses, or US Territories.
How long does shipping take?
| Destination | Standard Shipping |
|---|---|
| United States | 5-10 business days |
| Canada | 7-14 business days |
Orders are processed within 2 business days. Tracking updates typically appear within 2-5 business days. These are estimates and may vary during peak seasons.
Do you offer free shipping?
Yes, on qualifying orders:
- United States: Free shipping on orders over $79
- Canada: Free shipping on orders over $99
Areas that require remote delivery surcharges or fuel surcharges (e.g., certain carrier-defined remote zones) are not eligible for free shipping.
Will I have to pay customs duties (Canadian orders)?
Orders shipped to Canada may be subject to customs duties and import taxes. These fees are determined by Canadian customs and are the responsibility of the recipient. We cannot predict the exact amount.
My package shows "delivered" but I haven't received it. What should I do?
- Check with household members, neighbors, or building management
- Look in safe delivery spots (porch, garage, behind bushes)
- Check your mailbox or parcel locker
- Contact the carrier for delivery details (GPS coordinates, delivery photo)
- If still not found, contact us at support@motkit.com
Returns & Refunds
What is your return policy?
30-day return guarantee. Items must be unused, in original packaging, with all accessories. Refunds are issued to the original payment method.
How do I initiate a return?
- Email support@motkit.com with your order number
- Include the item(s) you want to return and the reason
- For defective items, include photos showing the issue
- Wait for return authorization (1-2 business days)
- Ship the item back using the provided instructions
Who pays for return shipping?
- Quality issues / defects: We cover return shipping costs
- Change of mind / non-quality returns: Customer pays return shipping
How long does a refund take?
- Return processing: 1-3 business days after we receive your return
- Refund processing: 3-5 business days
- Bank processing: 3-10 business days (varies by payment provider)
I received the wrong product. What should I do?
Please contact us at support@motkit.com with photos of the item you received and an unboxing video if possible. We'll get it sorted out for you as quickly as we can.
What items cannot be returned?
- Personalized or custom-made products
- Items marked as "Final Sale"
- Items showing signs of use or damage
- Products purchased from unauthorized resellers
Payment & Security
What payment methods do you accept?
- Credit/Debit Cards: Visa, Mastercard, American Express, Discover, JCB, Diners Club
- PayPal: Pay with your PayPal account or PayPal Credit
Is my payment information secure?
Yes. All transactions are SSL/TLS encrypted. Payment processing is handled by PCI-DSS compliant providers (PayPal, Airwallex). We never store your complete credit card information.
When will I be charged?
Your payment method is charged immediately upon completing your order.
Do you charge sales tax?
Sales tax is calculated based on your shipping address and displayed at checkout before you complete your purchase. Canadian orders may be subject to GST/HST/PST depending on your province.
Products
What is Motkit?
Mot + Kit. We're a toolkit — a curated collection of outdoor gear and garage tools for people who actually use their hands. No fluff, no overpriced "premium" labels. Just honest equipment we'd use ourselves.
What kind of products do you sell?
Two main categories: outdoor gear (camping equipment, EDC tools, field essentials) and garage & workshop tools (wrenches, organizers, jacks, and the things that make DIY projects go smoothly). Everything we carry gets used in real conditions before we list it.
Do you actually test your products?
Yes. We don't sell anything we haven't used ourselves. Outdoor gear gets field-tested. Workshop tools get put through real projects. If it doesn't hold up, it doesn't make the cut.
Is your gear suitable for beginners?
Absolutely. Whether you're setting up your first campsite or building your first toolbox, we pick products that are straightforward to use, durable, and fairly priced. No gatekeeping here.
Do you offer product warranties?
Warranty information is provided on individual product pages. For warranty claims, contact us at support@motkit.com.
Account
Do I need an account to shop?
No. You can checkout as a guest. We use email-based authentication — no password required. Your order history is linked to your email address. Visit motkit.com/orders and enter your order number and email to look up any order.
Contact Us
Still have questions? We're here to help.
- Email: support@motkit.com
- Response Time: Within 24 hours (usually faster)
- Hours: Monday – Friday, 9 AM – 6 PM EST
Real humans, no bots.