Return & Refund Policy

Last Updated: April 2026

Not happy with what you got? We'll sort it out. MOTKIT offers a 30-day money-back guarantee on all purchases from motkit.com. Here's how it works.

30-Day Money-Back Guarantee

You may return any item within 30 days of the delivery date for a full refund. No hoops to jump through.

Important details:

The 30-day period starts from the delivery date, not the purchase date
Pre-order items: 30 days from the shipping date
Corporate or bulk orders (10+ units of the same product) may have different terms — contact us for details
Holiday extension: Orders placed November 15 – December 31 may be returned until January 31 of the following year

Return Eligibility

Condition Requirements

Items must meet ALL of the following:

Unused: In new condition with no signs of wear, damage, or use
Original Packaging: In original packaging with all tags attached
All Accessories Included: Cables, manuals, free gifts — everything that came with it
Complete Set: Sets and bundles must be returned together
Proof of Purchase: Order number or purchase receipt required

Packaging Your Return

Use the original product packaging when possible
If not available, use a sturdy box with adequate protection
Securely seal the package to prevent damage in transit
Include a printed copy of your return authorization

Non-Returnable Items

Personalized or custom-made products
Items marked as "Final Sale"
Gift cards and digital products
Items showing visible signs of use, wear, or damage not caused by shipping
Products purchased from unauthorized resellers or third-party marketplaces
Items returned without original packaging or missing accessories
Items returned after the 30-day return period

Return Shipping Costs

Return Reason	Who Pays Shipping
Manufacturing defects	MOTKIT covers all costs (prepaid label provided)
Damaged items received	MOTKIT covers all costs (prepaid label provided)
Wrong item shipped	MOTKIT covers all costs (prepaid label provided)
Item doesn't match description	MOTKIT covers all costs (prepaid label provided)
Changed your mind	Customer pays return shipping
Ordered wrong size/color	Customer pays return shipping
No longer needed	Customer pays return shipping

Original shipping costs are non-refundable unless the return is due to our error.

Shipping recommendations for customer-paid returns:

Use a trackable shipping method
Insure the package for the full value
Keep your return shipping receipt and tracking number
We are not responsible for packages lost in transit without tracking

How to Initiate a Return

Step 1: Contact Us

Email support@motkit.com with:

Your order number
Item(s) you want to return
Reason for return
For defective items: clear photos showing the defect or damage

Step 2: Wait for Authorization

We'll review your request within 1-2 business days. If approved, you'll receive a Return Authorization (RA) number and instructions. For quality-related returns, we'll provide a prepaid shipping label.

Step 3: Ship It Back

Include all original packaging and accessories
Write the RA number clearly on the outside of the package
Ship to the address provided in your return authorization
Use a trackable shipping method and keep your tracking number

Refund Processing

Refund Timeline

Step	Timeframe
Return package transit	3-10 business days
Return inspection	1-3 business days
Refund processing	3-5 business days
Bank/payment provider processing	3-10 business days

You'll receive an email confirmation when your refund is issued.

Refund Method

Refunds are issued to the original payment method:

Credit card: Credited to the same card used for purchase
PayPal: Credited to your PayPal account

We cannot refund to a different payment method.

Partial Refunds

We may issue a partial refund if:

Items are returned with missing accessories or packaging
Items show signs of use beyond normal inspection
Returns are received after the 30-day period (at our discretion)
For "Buy One, Get One" promotions: if only one item is returned, the refund is the amount paid minus the value of the free item

Non-Refundable Fees

Original shipping charges (unless the return is due to our error or a product defect)
Return shipping costs for non-quality returns
Currency conversion fees charged by your bank

Exchanges

We do not offer direct exchanges. To get a different item:

Return your original item following the process above
Wait for your refund to be processed
Place a new order for the desired item

Tip: Popular items may sell out. If you need a replacement urgently, place a new order right away and return the original separately.

Damaged or Defective Items

Damaged Package on Arrival

Take photos of the package before opening
If obviously damaged, refuse delivery if possible
Contact us immediately at support@motkit.com

Damaged or Defective Item

Your order number
Description of the damage or defect
Clear photos showing the issue (multiple angles)
Photos of the packaging if relevant

Resolution options:

Full refund: No need to return the item in some cases
Replacement: We'll ship a replacement at no additional cost
Return for refund: We provide a prepaid shipping label

Wrong Product Received

Please contact us at support@motkit.com with photos of the item you received and an unboxing video if possible. We'll get it sorted out for you as quickly as we can.

Order Cancellation

When	What Happens
Within 1 hour of placing order	Cancel through our website or contact us — full refund within 3-5 business days
After 1 hour, before shipping	Contact us at support@motkit.com — we'll try to cancel if it hasn't entered shipping
After shipping	Cannot be cancelled. Refuse delivery (if possible) or return following our return process

Return Address

The return address will be provided in your Return Authorization email. Do not return items to our corporate address without prior authorization.

Questions?

Email us at support@motkit.com. We respond within 24 hours.