Frequently Asked Questions

Once your order ships, you'll receive an email with a tracking number and link. You can also check your order status by contacting us with your order number.

Orders can be modified or cancelled within 2 hours of placement. Please contact us immediately if you need to make changes.

Currently, we don't offer gift wrapping services. However, all our products come in premium packaging that's perfect for gifting.

Currently, we ship to the United States and Canada only. We're working on expanding to more countries.

If your package is lost in transit, please contact us with your order number. We'll work with the carrier to locate it or send a replacement.

All Motkit products come with a 2-year warranty covering manufacturing defects. If you experience any issues, contact us and we'll make it right.

Care instructions vary by product. Please refer to the product page or the care label on your item for specific instructions.

We accept all major credit cards (Visa, MasterCard, American Express), PayPal, Apple Pay, and Google Pay.

Yes! We use industry-standard encryption and never store your full credit card information on our servers.